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Customer Service 



Customer Service is a key ingredient in any successful hospitality operation. 


Customer Service what keeps people coming back to your restaurant, bodega, coffeehouse, hot dog stand, or hotel.  We remember the host who was kind, the server who shared local information, the front desk attendant who told us a story, the housekeeper who said hello, the bellman who opened the door with a smile. 

Guest Service Gold is a great way to introduce newcomers to this critical skillset.


Customer Service is a fundamental foundation for success in the hospitality industry. It lies at the heart of every well run restaurant and hotel. Our understanding of customer service instructs how we treat our customers and also the teams we work with. 

Help your teams rapidly advance their customer service skillsets! 

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